Solution Graphics

cwp Solutions A Company Built on Service!

CWP Solutions is Canada's foremost provider of printers, printer parts, accessories and printer services for Lexmark and HP printers. We carry monochrome printers, colour printers, Dot matrix printers, Multifunction Printers, PC's and Laptops -- and provide world-class service on them all!  We carry Toner for HP, Lexmark, Xerox and Brother Printers.  We even have those hard to find parts for IBM typewriters.

Telephone: 1.800.387.8973
FAX: 1.800.798.4297
Mail: 3070 Concession 7
Pickering, Ontario L1Y 1C4
Canada
Email: sales@cwpsolutions.com

About CWP Solutions

CWP Solutions is a full-line office equipment reseller located in Markham, Ontario. We opened our doors in September 1977. The company was founded by an IBM Field Service Technician, with a mission to offer high-quality, third party service to Toronto’s business community.

CWP Solutions has been providing on-site service to Toronto’s business community since 1977.  For the first 8 years, our service was offered on typewriters and word processors – the prevalent devices employed in office technology at the time.  CWP Solutions ' customer base ranged from single user offices to large legal and professional firms to areas of the public sector.  CWP Solutions' technical staff was responsible for the service of over 15,000 pieces of equipment at the height of the typewriter era.  

Our Mission
CWP's goals are very basic. We endeavour to look after each client in the best way possible; to offer our customers a fast flexible service that covers all of their equipment requirements no matter what brand they use; and to be the best third party service specialist in the Toronto market. Nothing less.

In 1985, we made the leap to microcomputer sales and service.  The company was authorized as a computer reseller by IBM and also designed, built, sold and supported its own line of computers.  At present, CWP Solutions is an authorized reseller for IBM, Hewlett Packard and Toshiba computer products.

CWP Solutions specializes in the sales and service of Local Area Networks, Servers, Desktops and Notebook computers and their peripherals, business-class laser printers from Lexmark, Hewlett Packard and others, inkjet and dot matrix printers and IBM typing systems and supplies for all these products.  In addition and as a complement to our sales, CWP Solutions operates a Service Department that specializes in the on-site service and maintenance of computers, printers and typewriters.

In 1991, Lexmark was formed from the former printing and office product division of IBM.  CWP Solutions was one of the first resellers authorized to sell and service their products.  Since that time, we have grown to be one of Lexmark’s premier dealers and continue to sell and support their full line of laser printers, multifunction solutions, consumable supplies as well as the line of IBM typing systems.

CWP Solutions is an Authorized Service Dealer for Lexmark Canada.  This authorization entitles us to a range of services designed to ensure that the Lexmark product line is serviced and supported to the best of our ability.  They include:

  • product service training of our technicians directly from the manufacturer;
  • continuing upgrading of skills and knowledge through manufacturer sponsored training sessions and self-pace training programs
  • a complete library of service adjustment manuals and engineering memoranda;
  • authorized dealer discount pricing on replacement parts that ensures a steady supply of parts and components at the best price level available;
    warranty service provided on all Lexmark equipment both in the field and in our shop location.

Every CWP Solutions technician has received training – and authorization – on every printer Lexmark manufactures – past and present.

In the thirty-two years since its inception, CWP Solutions has grown into an office equipment reseller with an excellent reputation for quality and value.  Service has remained at the core of its business and CWP Solutions’ technical staff are experienced, efficient and stable.

Service Management

Michael Hurd is CWP Solutions Technical Service Manager.  His duties include supporting CWP Solutions ' field technicians primarily in the repair and maintenance of microcomputers, peripherals and networks.  Mr. Hurd has been with CWP since 1987. Mike's experience includes service on:

  • IBM and IBM compatible computers
  • local area networks (LAN)
  • Lexmark and HP printers
  • Software including Windows Vista, XP, Windows NT, and most of the popular application software products.