CWP Managed Print Maintenance Agreement
Now your service expense is directly related to your print volume.
The CWP Managed Print maintenance program includes on-site service to your laser printers, the supply and installation of required replacement parts and the supply of all toner and maintenance kits for a pre-determined, fixed cost-per-page fee.
With the CWP Managed Print maintenance program your firm will enjoy cost savings. In most cases, full service coverage- including on-site service, parts and quality remanufactured toner - will cost no more than what you are presently paying just for original toner.
And, in addition to reduced costs, a CWP Managed Print maintenance program, fulfilled by your factory-trained CWP Field Technician, will allow your I.T. department to re-allocate resources to higher priority issues.
Its features include:
Fast Call Response
Laser printers are an integral part of processing documents in today’s office environment. Our Maintenance Agreement customers contract with CWP to ensure that a alfunctioning laser is repaired and back in service as soon as possible. CWP offers fast response to your emergency service call and complete repairs that are guaranteed. Most times, you will see our technician on the same day you placed your service request.
Unlimited Service Requests
CWP’s technicians strive to complete a thorough repair of your printer. We fix the problem that you called about and we look for other problems that may not have shown up yet operationally. Our efforts are designed to reduce the downtime due to failure. However, no matter how many times your laser printer requires an emergency call, CWP will be there and at no additional charge.
Even if you never place a call for service, CWP’s Maintenance Agreement includes annual visits to your laser printer to check its operation, make necessary adjustments, replace suspect parts, lubricate and clean. This visit is scheduled by CWP at your convenience. And you can schedule a second visit yourself within the contract period if you feel its necessary. Better to correct a potential problem on your schedule than deal with an equipment failure during busy, productive periods.
Our field technicians carry a wide assortment of replacement components that are historically more apt to fail. These parts are with them in their tool case or in their service vehicle. This means that, in most cases, we can affect the repair immediately. Where the component requiring replacement is not immediately available or if the printer must come to our shop due to the nature of the failure, we can provide your office with a loaner of equal or better configuration. That loaner is yours to use until your printer is repaired and working.
For more information about the CWP Managed Print Maintenance Agreement contact us at sales@cwpsolutions or by calling 1-800-387-8973.